If you are experiencing:

  • excessive video buffering, stuttering video
  • video not playing
  • audio sync issues
  • no sound
  • repeatedly asked to sign in to website
  • error message on-screen (please take a picture of it if you can)
  • other odd app behavior


Try these basic troubleshooting tips as a first step and see if your Apple TV experience improves:


1) Restart your Apple TV device

2) Unplug your Apple TV device, leave it off for 10 seconds, plug it back in to reset it

3) Delete and reinstall the MHz Choice Apple TV app (4th generation). Here's how to do that.

4) Make sure your Apple TV device is connected to the internet

5) Restart your internet WiFi modem

6) Make sure your Apple TV system software is up to date. Here's how to update it.

Need tips on using the Apple Siri remote? Click here.

Still need help?

If none of the above resolves the issue, please direct your question to our tech support team here: Contact Tech Support Form.