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Troubleshooting

Troubleshooting MHz Choice issues

Can I remove programs from the Continue Watching list?
Our development team is hard at work on adding some new features to improve navigation. In the coming months we will be adding the following: Continue W...
Tue, Aug 13, 2019 at 2:06 PM
Device Limit Reached Error
This error message typically indicates that our system registered more than 3 devices or browsers that you might have tried to watch from and limited your a...
Sat, Mar 14, 2020 at 7:34 AM
Roku Error: HDCP Unauthorized Content Disabled
Some Roku users have reported this error message: "HDCP unauthorized. content disabled" This is a known issue on Roku devices and is not an e...
Wed, Jun 26, 2019 at 2:43 PM
Roku: Code 5 Error
Some Roku users have reported a "Code 5 Error" when attempting to use the MHz Choice Roku app. This is a known issue with the Roku hardware, not t...
Sun, Jun 21, 2020 at 4:42 PM
Troubleshooting: Android App
If you are experiencing: excessive video buffering, stuttering video video not playing audio sync issues no sound repeatedly asked to sign in to websi...
Wed, Jun 26, 2019 at 2:43 PM
Troubleshooting: Apple TV App
If you are experiencing: excessive video buffering, stuttering video video not playing audio sync issues no sound repeatedly asked to sign in to websi...
Sun, Mar 1, 2020 at 7:24 PM
Troubleshooting: Chromecast
If you experience difficulty streaming MHz Choice to your Chromecast device, please review these troubleshooting tips to improve performance: 1) Make su...
Wed, Jun 26, 2019 at 2:59 PM
Troubleshooting: Fire TV App
If you are experiencing: excessive video buffering, stuttering video video not playing audio sync issues, no sound repeatedly asked to sign in other o...
Fri, Jun 26, 2020 at 6:58 AM
Troubleshooting: iOS App
If you are experiencing: excessive video buffering, stuttering video video not playing audio sync issues no sound repeatedly asked to sign in to websi...
Tue, Mar 3, 2020 at 6:45 AM
Troubleshooting: Roku App
If you are experiencing problems with the MHz Choice Roku App, please perform the following troubleshooting steps to resolve the issue: 1) Unplug and re...
Sat, Jun 13, 2020 at 9:40 AM
Troubleshooting: Web Browser Issues
If you are experiencing: excessive video buffering, stuttering video ("video timed out") audio sync issues, no sound continue watching does no...
Sun, Jun 21, 2020 at 10:16 AM
Remove, Reinstall & Reactivate the MHz Choice Roku App
STEP 1: Remove MHz Choice Roku App 1) Navigate to the home screen 2) Highlight the channel you wish to remove but do not press ENTER 3) With the channel ...
Sat, Jul 27, 2019 at 4:46 PM
I subscribe to MHz Choice through Comcast Xfinity X1 but there are programs missing. Why?
On rare occasion, a premiering episode will not be immediately available on MHz Choice on Xfinity X1 on the morning of its announced premiere date. Rest ass...
Tue, Jul 9, 2019 at 8:11 PM
I subscribe on Amazon Prime, but I'm being asked to BUY an MHz Choice program. Why?
Most likely you are seeing a known bug on the Amazon Prime Video platform. This bug incorrectly mixes the subscription version of an MHz Choice program with...
Thu, Jul 25, 2019 at 4:55 PM
Why are all of the shows locked?
Do you see locks or padlocks on the series images? If so, it most likely means you are not currently signed in to your mhzchoice.com account.  How ...
Sun, Aug 4, 2019 at 10:53 AM